courteous and competent

My Plumber CA
Written by: Cindy R.
Date Published: 04/18/2015
Late on a Saturday afternoon, our Bathroom drains backed up and when I contacted the company we have always used in the past, we found out that now that we have Solar panels on the roof, he didn't have access to the clean out drain on the roof any longer. We had to find a company that could 'pull the toilets' to get at the snake in. It was nerve racking reading all the contradictory reviews. However, I have to say that Ray with My Plumber called me very quickly after i left a message on their emergency line, I told him what the problem was and he gave me a complete quote before he came out. He arrived within 20 minutes, pulled the toilet, cleared the drains, double checked his work and charged me exactly what he told me it would be. He also did not charge me the emergency or after hours rate. He was courteous and competent.
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