Whether you’ve done business with us and want to give feedback, or whether you want to hear from past customers before making a decision, you can visit us on:
Here’s what just a few of our past customers had to say about their experiences:
Doris – Oceanside, CA
“I am VERY pleased with “My Plumber.” Everyone is so courteous! The service is great! I will be happy to recommend Ben Hagen, who was sent to my home.
He has been here a few times, is always punctual, very friendly, polite and courteous, explains everything so well, does a terrific job, and leaves everything neat and clean. I can’t ask for a better plumber! He’s great! I already did recommend Ben to my daughter and her husband, a couple of months ago, for a plumbing problem. He took care of it, and they liked him very much, too, for all the reasons I like him.
We are happy to call him “My Plumber!””
Minette – Carlsbad, CA
“Your technician, Jason Alva, was the most competent plumber I have ever used. His work was impeccable and his manner polite and helpful. My compliments to you for having this very qualified young man as a representative of your company. Any time in the future that I will need or want plumbing work done, you can be assured I’ll contact you, and specifically request Jason Alva. I’ll be delighted to highly recommend your services. Thanks for a good experience.
It’s not often that a technician as professional as Jason comes to make a repair.”
Katrina – El Cajon, CA
“HI, I called yesterday in an effort to find a plumber who could come and fix a leaky pipe in my laundry room. I was fortunate enough to have Mike sent over the same day. He was so nice, very quick, and even cleaned up that room when he was done! (He also didn’t mind my 4 cats running around…) I have never had to hire a plumber before and really wasn’t sure what to expect. Now though, I am a customer of yours for life!
Thanks so much!”
Marc and Kadie – National City, CA
“Service was on-time, thorough, and speedy. Ben Hanen is an elite tech in my opinion. We specified exactly what water-heater we wanted after considerable research (50-gal. Rheem/Rudd) and requested a smitty pan and stand as well.
The quality of the accessories were superb, better than two competing quotations, and Ben’s installation was well-ordered and much improved over the original. Overall cost was slightly higher than other quotes, but well worth the expense, thanks to Ben’s knowledgeable problem-solving. In summation, don’t change for God’s sake! You are doing too many things right.
My Plumber and Ben are our preferred resource for plumbing needs. Fast & efficient, you guys are a winner! Many thanks!”
Mr Doane – San Diego, CA
“Re: Customer – Charles
I just received a call from the Mr. Doane who stated that he was very pleased with the service he received today from Lars. He, also, stated that we have the nicest people working here starting with me. He said you all should get a raise. I told him I would pass that along.
That was very nice to hear from a long time customer of ours. And if we continue to treat right he will remain our customer.
Thank you to Lars for continuing with your consistent and professional service and representing My Plumber so well.
Mrs. Lomeli – San Diego, CA
“Re: Customer – Mrs. Lomeli
I received a phone call from Mrs. Lomeli, who proceeded to rave about Ricky, our technician.
She stated how wonderful he was, how comfortable they were – so much so – he was like family.
She let it be known that they saw other plumbers who just came in and out and didn’t bother to explain what they were going to do – they just quoted a price. They were sloppy and disheveled. And left them wanting.
Now Ricky she kept saying how he represents our company well- he is neat, clean, knowledgeable and took the time to give them options and go over things. They like the fact that he would let them know what choices they have and why this does this and what it would do for them.
She said that she even invited him and his girlfriend back next year to see how things will be working. And she said just be prepared to be busy because they are going to tell everyone about My Plumber.
She was this happy with him just selling the call – he is scheduled next week to do the job. I can’t wait to see how she reacts when the work is completed. Wonder if she will be adopting Ricky?
On a personal note- when a customer is this pro-active and this happy with a technician and how he represents My Plumber before the job is done- All I can say is Wow!
Michael – San Diego, CA
“I had a toilet replaced, then the technician returned for a minor repair, which was done very fast and correctly. Overall the both services were done clean and fast and politely.”
T.K. – San Diego, CA
“From the initial phone pick up to the review of the work at the end, every single person on your team was professional and courteous.”
Harry – San Diego, CA
“I am sending this e-mail to let you know the fine service we received from your employees. Our water heater sprung a leak on Friday evening of Thanksgiving weekend. We contacted your dispatcher Abraham at about 8:00 p.m. and he scheduled your repair service for Saturday afternoon 11/26/05 between 1:00 and 3:00 p.m. Beto and Ed arrived early at about 10:00 a.m.
with a new water heater in their truck. These guys were courteous, friendly and answered our questions in a professional manner. They replaced the water heater with a new shut off valve and the main water inlet valve by noon.
Their workmanship was excellent. Thank you for your help.”